Privacy Policy

1. Introduction

Calmtide ("we", "us", "our") is committed to protecting the personal data of everyone who interacts with our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

Our registered place of business is: 83 Rat Uthit 200 Pi Road, Patong, Phuket 83150, Thailand. For privacy-related enquiries, contact us at [email protected].

2. Data We Collect

We collect the following personal data when you fill in our contact form or register for a session:

• Full name
• Email address
• Phone number (if provided)
• Message content you choose to include

We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited, and session duration. This is collected via analytics cookies where consent is given.

3. How We Use Your Data

Personal data submitted through our contact form is used to:

• Respond to your enquiry about our sessions
• Confirm session bookings and send relevant information
• Send administrative updates about sessions you have booked

We do not use your data for marketing unless you have explicitly requested to hear from us. We do not sell or rent personal data to any third party.

The legal basis for processing your data is your consent (Article 6(1)(a) GDPR where applicable) and, where a booking is made, the performance of a contract (Article 6(1)(b)).

4. Data Retention

Enquiry data is retained for up to 12 months from the date of last contact. Booking and participation records are retained for up to 3 years for administrative purposes. Analytics data is anonymised after 26 months.

5. Data Protection Measures

We use the following measures to keep your data secure:

• Encrypted data transmission (HTTPS) across our website
• Access to personal data restricted to authorised Calmtide staff only
• Regular review of data handling practices
• No paper copies of session data retained beyond session date

In the event of a personal data breach affecting your rights, we will notify you without undue delay where required by applicable law.

6. Cookies

Our website uses cookies to support basic site functionality and, where consent is given, to understand how our site is used. See our Cookie Policy for full details and preference controls.

7. Third-Party Services

We may use the following third-party services which may process limited data on our behalf:

• Google Analytics (analytics, where consent is given)
• Email service provider for sending enquiry confirmations

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

8. Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to have inaccurate data corrected
• Right to erasure — to request deletion of your data where no legal obligation requires retention
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
• Right to data portability — to receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to raise a concern with the relevant supervisory authority in your country of residence.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. Continued use of our website following a change constitutes acceptance of the updated policy. For material changes, we will make reasonable efforts to notify relevant parties directly.

11. Contact

For any privacy-related question, request, or concern:

• Email: [email protected]
• Address: 83 Rat Uthit 200 Pi Road, Patong, Phuket 83150, Thailand
• Phone: +66 2 396 5841